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Towards semi-automatic human performance evaluation: The case study of a contact center.

, , , , , and . Intell. Data Anal., 22 (4): 867-880 (2018)

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Multiobjective evolutionary feature selection and fuzzy classification of contact centre data., , , , , and . Expert Syst. J. Knowl. Eng., (2019)J48SS: A Novel Decision Tree Approach for the Handling of Sequential and Time Series Data., , , and . Comput., 8 (1): 21 (2019)Binary Extensions of S1S and the Composition Method., , and . Verification: Theory and Practice, volume 2772 of Lecture Notes in Computer Science, page 626-644. Springer, (2003)Attribute Selection Via Multi-Objective Evolutionary Computation Applied to Multi-Skill Contact Center Data Classification., , , , and . SSCI, page 488-495. IEEE, (2015)An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers., , , , and . J. Cases Inf. Technol., 21 (1): 33-51 (2019)J48S: A Sequence Classification Approach to Text Analysis Based on Decision Trees., , , and . ICIST, volume 920 of Communications in Computer and Information Science, page 240-256. Springer, (2018)A combined approach to the analysis of speech conversations in a contact center domain., , , and . CoRR, (2022)Towards semi-automatic human performance evaluation: The case study of a contact center., , , , , and . Intell. Data Anal., 22 (4): 867-880 (2018)Multiobjective Evolutionary Feature Selection for Fuzzy Classification., , , , , and . IEEE Trans. Fuzzy Syst., 27 (5): 1085-1099 (2019)Assessing the Role of Temporal Information in Modelling Short-Term Air Pollution Effects Based on Traffic and Meteorological Conditions: A Case Study in Wrocław., , , , , and . ADBIS (Short Papers and Workshops), volume 1064 of Communications in Computer and Information Science, page 463-474. Springer, (2019)