Abstract
Enterprise resource planning (ERP) systems have emerged as the core of successful
information management and the enterprise backbone of organizations. The difficulties of ERP
implementations have been widely cited in the literature but research on the critical factors for
initial and ongoing ERP implementation success is rare and fragmented. Through a
comprehensive review of the literature, 11 factors were found to be critical to ERP
implementation success ± ERP teamwork and composition; change management program and
culture; top management support; business plan and vision; business process reengineering with
minimum customization; project management; monitoring and evaluation of performance;
effective communication; software development, testing and troubleshooting; project champion;
appropriate business and IT legacy systems. The classification of these factors into the respective
phases (chartering, project, shakedown, onward and upward) in Markus and Tanis' ERP life
cycle model is presented and the importance of each factor is discussed.
Users
Please
log in to take part in the discussion (add own reviews or comments).