Article,
Corporate Memories for Knowledge Management in Industrial Practice: Prospects and Challenges
Journal of Universal Computer Science, 3 (8): 929--954 (1997)http://citeseer.nj.nec.com/27322.html.
Abstract
A core concept in discussions about technological support for
knowledge management is the Corporate Memory. A Corporate or
Organizational Memory can be characterized as a comprehensive
computer system which captures a company's accumulated know-how
and other knowledge assets and makes them available to enhance
the efficiency and effectiveness of knowledge-intensive work
processes. The successful development of such a system requires a
careful analysis of established work practices and available
information-technology (IT) infrastructure. This is essential for
providing a cost-effective solution which will be accepted by the
users and can be evolved in the future. The current paper
compares and summarizes our experiences from three case studies
on Corporate Memories for supporting various aspects in the
product life-cycles of three European corporations. Based on the
conducted analyses and prototypical implementations, we sketch a
general framework for the development methodology, architecture,
and technical realization of a Corporate Memory.
