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Exploring User Attitudes Towards Different Approaches to Command Recommendation in Feature-Rich Software

, , and . Proceedings of the 21st International Conference on Intelligent User Interfaces, page 43--47. New York, NY, USA, ACM, (2016)
DOI: 10.1145/2856767.2856814

Abstract

Feature-rich software applications offer users hundreds of commands, yet most people use only a very small fraction of the available command set. Command recommenders aim to increase awareness of an application's capabilities by generating personalized recommendations for new commands. A primary distinguishing characteristic of these recommenders concerns the manner in which they determine command relevance. Social approaches do so by analyzing community usage logs, whereas, task-based approaches mine web documentation for logical command clusters. Through a qualitative study with sixteen participants, in this work we explored user attitudes towards these different approaches and the supplemental information they enable.

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