%0 Book Section %1 janzen2010linkage %A Janzen, Sabine %A Kowatsch, Tobias %A Maass, Wolfgang %A Filler, Andreas %B The Semantic Web -- ISWC 2010: 9th International Semantic Web Conference, ISWC 2010, Shanghai, China, November 7-11, 2010, Revised Selected Papers, Part II %C Berlin, Heidelberg %D 2010 %E Patel-Schneider, Peter F. %E Pan, Yue %E Hitzler, Pascal %E Mika, Peter %E Zhang, Lei %E Pan, Jeff Z. %E Horrocks, Ian %E Glimm, Birte %I Springer %K dialogue integration knowledge semantic %P 145--160 %R 10.1007/978-3-642-17749-1_10 %T Linkage of Heterogeneous Knowledge Resources within In-Store Dialogue Interaction %U https://doi.org/10.1007/978-3-642-17749-1_10 %V 6497 %X Dialogue interaction between customers and products improves presentation of relevant product information in in-store shopping situations. Thus, information needs of customers can be addressed more intuitive. In this article, we describe how access to product information can be improved based on dynamic linkage of heterogeneous knowledge representations. We therefore introduce a conceptual model of dialogue interaction based on multiple knowledge resources for in-store shopping situations and empirically test its utility with end-users. %@ 978-3-642-17749-1

@inbook{janzen2010linkage, abstract = {Dialogue interaction between customers and products improves presentation of relevant product information in in-store shopping situations. Thus, information needs of customers can be addressed more intuitive. In this article, we describe how access to product information can be improved based on dynamic linkage of heterogeneous knowledge representations. We therefore introduce a conceptual model of dialogue interaction based on multiple knowledge resources for in-store shopping situations and empirically test its utility with end-users.}, added-at = {2017-11-21T10:55:15.000+0100}, address = {Berlin, Heidelberg}, author = {Janzen, Sabine and Kowatsch, Tobias and Maass, Wolfgang and Filler, Andreas}, biburl = {https://www.bibsonomy.org/bibtex/247d7b75e039c07c43638b14c41d45735/porta}, booktitle = {The Semantic Web -- ISWC 2010: 9th International Semantic Web Conference, ISWC 2010, Shanghai, China, November 7-11, 2010, Revised Selected Papers, Part II}, doi = {10.1007/978-3-642-17749-1_10}, editor = {Patel-Schneider, Peter F. and Pan, Yue and Hitzler, Pascal and Mika, Peter and Zhang, Lei and Pan, Jeff Z. and Horrocks, Ian and Glimm, Birte}, interhash = {174505dfdce6ad1526b106d8e6cfef2c}, intrahash = {47d7b75e039c07c43638b14c41d45735}, isbn = {978-3-642-17749-1}, keywords = {dialogue integration knowledge semantic}, pages = {145--160}, publisher = {Springer}, series = {Lecture Notes in Computer Science}, timestamp = {2017-11-21T10:55:15.000+0100}, title = {Linkage of Heterogeneous Knowledge Resources within In-Store Dialogue Interaction}, url = {https://doi.org/10.1007/978-3-642-17749-1_10}, volume = 6497, year = 2010 }