The purpose of this study is to develop a method for analyzing business processes for their e-service potential. First, we develop a theory nexus instantiation that provides analysts and designers with a comprehensive theoretical overview on various theoretical lenses that can be applied to e-services. Based on these insights, we design a method for identifying the e-service potential of business processes based on analyzing business process models. The method comprises five sub-steps: First the perspectives of the analysis are defined. Second, modeling language constructs are designed as representation of the theoretical lens applied for the analysis. Third, a set of key questions for analyzing the activities contained in a business process model is derived based on kernel theories. Fourth, the method is integrated into the meta model of a business process modeling language. Fifth, the identification itself is performed by analyzing the activities contained in a business process model with the key questions. In addition, the results are validated in a demonstration and evaluation step. We show the applicability and utility of the proposed method by applying it on a networked business process for conducting coupon promotion campaigns in a retail network setting.
%0 Journal Article
%1 2569
%A Beverungen, Daniel
%A Knackstedt, Ralf
%A Winkelmann, Axel
%D 2012
%J e-Service Journal
%K imported
%N 1
%P 45-74
%T Identifying e-Service Potential from Business Process Models - A Theory Nexus Approach
%V 8
%X The purpose of this study is to develop a method for analyzing business processes for their e-service potential. First, we develop a theory nexus instantiation that provides analysts and designers with a comprehensive theoretical overview on various theoretical lenses that can be applied to e-services. Based on these insights, we design a method for identifying the e-service potential of business processes based on analyzing business process models. The method comprises five sub-steps: First the perspectives of the analysis are defined. Second, modeling language constructs are designed as representation of the theoretical lens applied for the analysis. Third, a set of key questions for analyzing the activities contained in a business process model is derived based on kernel theories. Fourth, the method is integrated into the meta model of a business process modeling language. Fifth, the identification itself is performed by analyzing the activities contained in a business process model with the key questions. In addition, the results are validated in a demonstration and evaluation step. We show the applicability and utility of the proposed method by applying it on a networked business process for conducting coupon promotion campaigns in a retail network setting.
@article{2569,
abstract = {The purpose of this study is to develop a method for analyzing business processes for their e-service potential. First, we develop a theory nexus instantiation that provides analysts and designers with a comprehensive theoretical overview on various theoretical lenses that can be applied to e-services. Based on these insights, we design a method for identifying the e-service potential of business processes based on analyzing business process models. The method comprises five sub-steps: First the perspectives of the analysis are defined. Second, modeling language constructs are designed as representation of the theoretical lens applied for the analysis. Third, a set of key questions for analyzing the activities contained in a business process model is derived based on kernel theories. Fourth, the method is integrated into the meta model of a business process modeling language. Fifth, the identification itself is performed by analyzing the activities contained in a business process model with the key questions. In addition, the results are validated in a demonstration and evaluation step. We show the applicability and utility of the proposed method by applying it on a networked business process for conducting coupon promotion campaigns in a retail network setting.},
added-at = {2013-01-29T12:48:03.000+0100},
author = {Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel},
biburl = {https://www.bibsonomy.org/bibtex/2ab8f7373a1508e2bb392ed90bf236692/winkelmann},
interhash = {fa207c4579dca23d78194c69755b981c},
intrahash = {ab8f7373a1508e2bb392ed90bf236692},
journal = {e-Service Journal},
keywords = {imported},
number = 1,
pages = {45-74},
timestamp = {2014-06-23T18:01:46.000+0200},
title = {Identifying e-Service Potential from Business Process Models - A Theory Nexus Approach},
volume = 8,
year = 2012
}