Abstract
Service systems are value-co-creation configurations of people, technology,
value propositionsconnecting internal and external service systems,
and shared information (e.g., language, laws, measures, and methods).
Service science is the study of service systems, aiming to create
a basis for systematicservice innovation. Service science combines
organization and human understanding with business andtechnological
understanding to categorize and explain the many types of service
systems that exist as wellas how service systems interact and evolve
to co-create value. The goal is to apply scientific understandingto
advance our ability to design, improve, and scale service systems.
To make progress, we think servicedominantlogic provides just the
right perspective, vocabulary, and assumptions on which to build
a theory ofservice systems, their configurations, and their modes
of interaction. Simply put, service-dominant logicmay be the philosophical
foundation of service science, and the service system may be its
basic theoreticalconstruct.
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