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Fundamentals of service science

, and . Journal of the Academy of Marketing Science, 36 (1): 18--20 (2008)Springer.

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Fundamentals of service science, and . Journal of the Academy of Marketing Science, 36 (1): 18--20 (2008)Springer.Dealing with ghosts: Managing the user experience of autonomic computing, , , and . IBM Systems Journal, (January 2003)Service systems, service scientists, SSME, and innovation., , , and . Commun. ACM, 49 (7): 81-85 (2006)SUITOR: an attentive information system., , , and . IUI, page 169-176. ACM, (2000)FORCES: feedback and control for occupants to refine comfort and energy savings., , , , and . UbiComp, page 1188-1199. ACM, (2016)Gaze and Speech in Attentive User Interfaces., , , , and . ICMI, volume 1948 of Lecture Notes in Computer Science, page 1-7. Springer, (2000)How to Personalize the Web., , and . CHI, page 75-82. ACM/Addison-Wesley, (1997)Web Browser Intelligence: opening up the Web., , and . COMPCON, page 122-123. IEEE Computer Society, (1997)How to Teach a Fish to Swim., , and . HCC, page 158-164. IEEE Computer Society, (2001)Introduction to the Service Science Minitrack., , and . HICSS, page 1586. IEEE Computer Society, (2016)