%0 Book %1 GVK018977731 %B Blackwell business %C Oxford u.a. %D 1991 %E Mastenbroek, Willem F. G. %I Blackwell %K Betriebswirtschaft:_Sonstiges Management Service Service_industries %T Managing for quality in the service sector %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+018977731&sourceid=fbw_bibsonomy %@ 0631174990

@book{GVK018977731, added-at = {2009-08-21T09:46:50.000+0200}, address = {Oxford [u.a.]}, biburl = {https://www.bibsonomy.org/bibtex/265a5e6558c9bc2b7eac525bb3fe09687/fbw_hannover}, editor = {Mastenbroek, {Willem F. G.}}, interhash = {ca5096583d1ded0f8027a18d13329de0}, intrahash = {65a5e6558c9bc2b7eac525bb3fe09687}, isbn = {0631174990}, keywords = {Betriebswirtschaft:_Sonstiges Management Service Service_industries}, pagetotal = {X, 260}, ppn_gvk = {018977731}, publisher = {Blackwell}, series = {Blackwell business}, timestamp = {2009-08-21T09:47:24.000+0200}, title = {Managing for quality in the service sector}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+018977731&sourceid=fbw_bibsonomy}, year = 1991 }