Zusammenfassung
Understanding and properly dealing with the wider organizational
context is a critical success factor for knowledge systems and
other knowledge management measures. We present a set of
practical techniques, based upon and extending the CommonKADS
methodology, for knowledge-oriented organization and business
task analysis. The discussed techniques help to identify
knowledge bottlenecks and opportunities within the organization,
and assess the economic, technical and project feasibility of
possible knowledge-management solutions such as knowledge
systems. This approach supports managerial decision-making, by
upfront generation of relevant business-case information on
whether it is feasible to start a systems development project,
and it avoids the technology-driven character of somany IT
projects. Our approach is illustrated by an industrial case study
concerning knowledge improvement strategies in ice-cream product
design carried out within the Unilever company.
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