%0 Conference Paper %1 AkkermansSpeelRatcliffe99 %A Akkermans, Hans %A Speel, Piet-Hein %A Ratcliffe, Alex %B Proceedings of the Twelfth Workshop on Knowledge Acquisition, Modeling and Management %D 1999 %E Kremer, Rob %K imported %T Problem, Opportunity, and Feasibility Analysis for Knowledge Management: An Industrial Case Study %X Understanding and properly dealing with the wider organizational context is a critical success factor for knowledge systems and other knowledge management measures. We present a set of practical techniques, based upon and extending the CommonKADS methodology, for knowledge-oriented organization and business task analysis. The discussed techniques help to identify knowledge bottlenecks and opportunities within the organization, and assess the economic, technical and project feasibility of possible knowledge-management solutions such as knowledge systems. This approach supports managerial decision-making, by upfront generation of relevant business-case information on whether it is feasible to start a systems development project, and it avoids the technology-driven character of somany IT projects. Our approach is illustrated by an industrial case study concerning knowledge improvement strategies in ice-cream product design carried out within the Unilever company.

@inproceedings{AkkermansSpeelRatcliffe99, abstract = {Understanding and properly dealing with the wider organizational context is a critical success factor for knowledge systems and other knowledge management measures. We present a set of practical techniques, based upon and extending the CommonKADS methodology, for knowledge-oriented organization and business task analysis. The discussed techniques help to identify knowledge bottlenecks and opportunities within the organization, and assess the economic, technical and project feasibility of possible knowledge-management solutions such as knowledge systems. This approach supports managerial decision-making, by upfront generation of relevant business-case information on whether it is feasible to start a systems development project, and it avoids the technology-driven character of somany IT projects. Our approach is illustrated by an industrial case study concerning knowledge improvement strategies in ice-cream product design carried out within the Unilever company.}, added-at = {2006-11-14T09:19:23.000+0100}, author = {Akkermans, Hans and Speel, Piet-Hein and Ratcliffe, Alex}, biburl = {https://www.bibsonomy.org/bibtex/276405b7b024cd9da4c7176f56d4fbfa0/thorob67}, booktitle = {Proceedings of the Twelfth Workshop on Knowledge Acquisition, Modeling and Management}, editor = {Kremer, Rob}, interhash = {ed9229dc0c73dfb8da3af4a66b495ac2}, intrahash = {76405b7b024cd9da4c7176f56d4fbfa0}, keywords = {imported}, note = {\url{http://sern.ucalgary.ca/KSI/KAW/KAW99/papers.html} [Last access: 2002-10-18]}, timestamp = {2006-11-14T09:19:23.000+0100}, title = {Problem, Opportunity, and Feasibility Analysis for Knowledge Management: An Industrial Case Study}, year = 1999 }