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Towards a Holistic Understanding of Technology-Mediated Learning Services - a State-of-the-Art Analysis., и . ECIS, (2014)Engaging the Appropriation of Technology-mediated Learning Services - A Theory-driven Design Approach., и . ECIS, (2015)The Efficient Provision of Culture-Sensitive Services: A Modularization Approach, , и . Serviceology for Smart Service System, Springer, Tokyo, Japan, (2017)How Videoconferencing and its Affordances Transformed Teaching in Schools During COVID-19 Pandemic., , и . HICSS, стр. 6472-6481. ScholarSpace, (2023)Automotive Manufacturers and Their Stumble from one Supply Crisis to Another: Procurement Departments Could be the Game Changer by Using Data Analytics, but..., , и . HICSS, стр. 6169-6178. ScholarSpace, (2023)"I Will Follow You!" - How Recommendation Modality Impacts Processing Fluency and Purchase Intention., , , , и . ICIS, Association for Information Systems, (2022)What do you mean? A Review on Recovery Strategies to Overcome Conversational Breakdowns of Conversational Agents., , , и . ICIS, Association for Information Systems, (2021)A Review of the Empirical Literature on Conversational Agents and Future Research Directions., , , и . ICIS, Association for Information Systems, (2020)The Hidden Value of Patterns - Using Design Patterns to Whitebox Technology Development in Legal Assessments., , и . Wirtschaftsinformatik, AISeL, (2021)Codifying Interdisciplinary Design Knowledge Through Patterns - The Case of Smart Personal Assistants., , и . DESRIST, том 12388 из Lecture Notes in Computer Science, стр. 114-125. Springer, (2020)