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Towards Personalization by Information Savviness to Improve User Experience in Customer Service Chatbot Conversations.

, , , , , , , and . VISIGRAPP (2: HUCAPP), page 36-47. SCITEPRESS, (2022)

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Discovery of Dependency Tree Patterns for Relation Extraction., , and . PACLIC, page 851-858. City University of Hong Kong Press, (2009)A Hybrid Model for Sense Guessing of Chinese Unknown Words., , and . PACLIC, page 464-473. City University of Hong Kong Press, (2009)Modeling Human Intelligence in Customer-Agent Conversation Using Fine-Grained Dialogue Acts., , , , , , , and . NLPCC (2), volume 11839 of Lecture Notes in Computer Science, page 596-606. Springer, (2019)A Joint Model of Entity Linking and Predicate Recognition for Knowledge Base Question Answering., , , , , , and . CCKS Tasks, volume 2242 of CEUR Workshop Proceedings, page 95-100. CEUR-WS.org, (2018)Adaptive Learning of Local Semantic and Global Structure Representations for Text Classification., , , , , , , and . COLING, page 2033-2043. Association for Computational Linguistics, (2018)A Learning-Exploring Method to Generate Diverse Paraphrases with Multi-Objective Deep Reinforcement Learning., , , , , , , and . COLING, page 2310-2321. International Committee on Computational Linguistics, (2020)Using Reviewer Information to Improve Performance of Low-Quality Review Detection., , and . CICLing (2), volume 13397 of Lecture Notes in Computer Science, page 381-399. Springer, (2018)Knowledge attention sandwich neural network for text classification., , , , , and . Neurocomputing, (2020)Towards A Six-Level Framework of Emotional Intelligence for Customer Service Chatbots., , , , , and . AffCon@AAAI, volume 2897 of CEUR Workshop Proceedings, page 35-42. CEUR-WS.org, (2021)On the Impact of Self-efficacy on Assessment of User Experience in Customer Service Chatbot Conversations., , , , , , , and . IWSDS, volume 943 of Lecture Notes in Electrical Engineering, page 253-262. Springer, (2021)