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When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots.

, , , and . CHI, page 257:1-257:13. ACM, (2021)

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Why do people use ChatGPT? Exploring user motivations for generative conversational AI., , and . First Monday, (January 2024)The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users., , and . CUI, page 2:1-2:10. ACM, (2023)When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots., , , and . CHI, page 257:1-257:13. ACM, (2021)Customer journey heatmaps: a wake-up call., , and . NordiCHI, page 850-855. ACM, (2018)A Longitudinal Study of Self-Disclosure in Human-Chatbot Relationships., , and . Interact. Comput., 35 (1): 24-39 (June 2023)Facebook Live: A Mixed-Methods Approach to Explore Individual Live Streaming Practices and Motivations on Facebook., and . Interact. Comput., 31 (6): 589-602 (2019)Understanding model power in social AI., , and . AI Soc., 40 (4): 2839-2849 (April 2025)LLM-Powered Conversational AI in Customer Service: Users' Expectations and Anticipated Use., , , and . CONVERSATIONS, volume 15545 of Lecture Notes in Computer Science, page 217-233. Springer, (2024)Chatbots for customer service: user experience and motivation., and . CUI, page 1:1-1:9. ACM, (2019)Supporting Collaboration in Human-Machine Crisis Management Networks., and . HCI (2), volume 10902 of Lecture Notes in Computer Science, page 357-369. Springer, (2018)