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Narrative Based Practice. Evidence Based Library and Information Practice, 2 (1): 149--158 (2007)The library in the twenty-first century. Facet, London, 2. ed. edition, (2007)Quality Management for Information and Library Managers, and . Aldershot Hampshire England, (1996)Student Searching Behavior and the Web: Use of Academic Resources and Google, and . Library Trends, (2005)Measuring library performance : principles and techniques. Facet, London, (2006)The Library in the 21st Century. Facet, London, 2nd edition, (2007)Issue Editorial.. Inf. Res., (2003)Evaluating the distributed national electronic resource., and . JCDL, page 144-145. ACM, (2001)The academic library. Facet, London, 2nd ed. edition, (2005)