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Artifact-centered operational modeling: Lessons from customer engagements., , , , and . IBM Syst. J., 46 (4): 703-721 (2007)Web services discovery in secure collaboration environments., , and . ACM Trans. Internet Techn., 8 (1): 5 (2007)Who Do You Call? Problem Resolution through Social Compute Units., , , , and . ICSOC, volume 7636 of Lecture Notes in Computer Science, page 48-62. Springer, (2012)Morpheus: Learning configurations by example., , , and . IM, page 76-84. IEEE, (2013)Workload Migration into Clouds Challenges, Experiences, Opportunities., , , , , , , , and . IEEE CLOUD, page 164-171. IEEE Computer Society, (2010)IT-Service-Management und IT-Automation - Methoden und Modelle für effizienten IT-Betrieb., and . Wirtschaftsinf., 53 (1): 1-2 (2011)Static Analysis of Business Artifact-centric Operational Models., , and . SOCA, page 133-140. IEEE Computer Society, (2007)Using mixed integer programming to schedule it change requests., , , and . NOMS, page 895-898. IEEE, (2008)Estimating business value of IT services through process complexity analysis., and . NOMS, page 208-215. IEEE, (2008)A Model Driven Framework for IT Transformation., , , and . BDIM, page 55-64. IEEE, (2007)