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A Method for Service Failure Effects Analysis Based on Customer Satisfaction.

, , , and . HCI (15), volume 8018 of Lecture Notes in Computer Science, page 485-494. Springer, (2013)

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Full-line or specialization strategy? The negative effect of product variety on product line strategy., , , and . Eur. J. Oper. Res., 196 (2): 795-807 (2009)Text-Mining of Hand-Over Notes for Care-Workers in Real Operation - Toward an Employee-Driven Innovation., , , , , , and . HCI (14), volume 9182 of Lecture Notes in Computer Science, page 30-38. Springer, (2015)Analysis on interaction experiences with intelligent technology and preference of technology use in nursing care., , , , and . RO-MAN, page 559-564. IEEE, (2021)Ontology Development for Interoperable Database to Share Data in Service Fields - Towards Evaluation of Robotic Devices for Nursing Care., , , , and . JIST, volume 9544 of Lecture Notes in Computer Science, page 311-320. Springer, (2015)Service Evaluation Method for Managing Uncertainty., , , , and . HCI (15), volume 8018 of Lecture Notes in Computer Science, page 569-578. Springer, (2013)Interpersonal Service Support Based on Employee's Activity Model., and . HCI (15), volume 8018 of Lecture Notes in Computer Science, page 401-409. Springer, (2013)A Method for Service Failure Effects Analysis Based on Customer Satisfaction., , , and . HCI (15), volume 8018 of Lecture Notes in Computer Science, page 485-494. Springer, (2013)Proposal of Handover System for Care Workers Using Community Intelligence., , , , , , , , and . ICServ, page 135-142. Springer, (2013)Socially-Conscious Service System Design in the Digital Era: Research Agenda., , , and . ICServ, volume 1189 of Communications in Computer and Information Science, page 266-274. Springer, (2020)Classification of Care Assistive Technology Based on the Relationship Between Users and Technologies., , and . J. Robotics Mechatronics, 33 (4): 858-867 (2021)