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A Customer Service Management Architecture for the Internet.

R. Sprenkels, A. Pras, B. van Beijnum, и L. de Goede. DSOM, том 1960 из Lecture Notes in Computer Science, стр. 71-82. Springer, (2000)

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Formal Modeling of Service Session Management.M. van Le, B. van Beijnum, и L. de Goede. MMNS, том 2496 из Lecture Notes in Computer Science, стр. 36-48. Springer, (2002)A Customer Service Management Architecture for the Internet.R. Sprenkels, A. Pras, B. van Beijnum, и L. de Goede. DSOM, том 1960 из Lecture Notes in Computer Science, стр. 71-82. Springer, (2000)