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Service and Science., , and . The Science of Service Systems, Springer, (2011)The integration of business intelligence and knowledge management., , , and . IBM Systems Journal, 41 (4): 697-713 (2002)Dynamic Interest Profiles: Tracking User Interests Using Personal Information., , , and . ICEIS (2), page 281-288. (2004)Towards Scaleable and Adaptive Document Routing Services., , , , and . IEEE SCC, page 311-314. IEEE Computer Society, (2006)Intelligent Document Gateway - A Ser vice System Analysis., , and . IEEE SCC, page 636-643. IEEE Computer Society, (2007)Extending Groupware for OLAP: Where Did My Time Go?, , , and . ICEIS (1), page 47-54. (2003)Towards smarter documents., , and . CIKM, page 634-641. ACM, (2004)The pursuit of value co-creation: Engineering service applications to achieve customer satisfaction., , , and . SOLI, page 19-25. IEEE, (2009)Towards and Agile Service System for a Global Call Center., , , and . BPSC, volume P-116 of LNI, page 125-137. GI, (2007)A Model and Rule Driven Approach to Service Integration with Eclipse Modeling Framework., , , and . ICSOC, volume 4749 of Lecture Notes in Computer Science, page 474-484. Springer, (2007)