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Optimal Strategy for Proactive Service Delivery Management Using Inter-KPI Influence Relationships.

, , , and . ICSOC, volume 8274 of Lecture Notes in Computer Science, page 131-145. Springer, (2013)

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Optimal Strategy for Proactive Service Delivery Management Using Inter-KPI Influence Relationships., , , and . ICSOC, volume 8274 of Lecture Notes in Computer Science, page 131-145. Springer, (2013)A Method for Assessing Influence Relationships among KPIs of Service Systems., , , and . ICSOC, volume 7636 of Lecture Notes in Computer Science, page 191-205. Springer, (2012)