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Customer Knowledge Management - Improving Performance of Customer Relationship Management with Knowledge Management.

, , , and . HICSS, IEEE Computer Society, (2004)

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Mobile Systems for Customer Service Differentiation the Case of Lufthansa., , , and . PACIS, page 6. AISeL, (2006)Leveraging Determinism in Industrial Control Systems for Advanced Anomaly Detection and Reliable Security Configuration., , , and . ETFA, page 1-8. IEEE, (2009)Proposition of an M-Business Procedure Model for the Development of Mobile User Interfaces., , , , and . ICMB, page 308-314. IEEE Computer Society, (2005)Minitrack Introduction., , , and . HICSS, IEEE Computer Society, (2006)Success Factors in the Introduction of Standard Software in Core Processes of Banks., , , , and . ECIS, page 454-465. University of St. Gallen, (2007)Customer Knowledge Management - Improving Performance of Customer Relationship Management with Knowledge Management., , , and . HICSS, IEEE Computer Society, (2004)Mobilizing Customer Relationship Management - A Journey from Strategy to System Design., , and . HICSS, IEEE Computer Society, (2006)Leveraging Determinism in Industrial Control Systems for Advanced Anomaly Detection and Reliable Security Configuration., , , and . ETFA, page 1-8. IEEE, (2009)Performance Measurement of Mobile Marketing in Multi-Channel Environments., , , , and . ICMB, page 301-307. IEEE Computer Society, (2005)Information Security in the Extended Enterprise: A Research Agenda., , and . AMCIS, page 330. Association for Information Systems, (2007)