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Critical success factors for a customer relationship management strategy., , , и . Inf. Softw. Technol., 49 (8): 913-945 (2007)Critical Success Factors for Managing Systems Integration., , и . IS Management, 23 (2): 56-75 (2006)Compositional Verification of Business Processes by Model-Checking., , и . MSVVEIS, стр. 60-69. SciTePress, (2010)Modelo para estimar la calidad en los Sistemas de Información Geográfica., , , , и . AMCIS, стр. 512. Association for Information Systems, (2006)Agilidad y disciplina en el Proceso de Desarrollo de Software para PyMES y Cooperativas en Latinoamérica: CASO VENEZUELA., , , и . JIISIC, стр. 157-162. Área de Ingeniería de Software VLIR-ESPOL Componente 8, Facultad de Ingeniería Eléctrica y Computación, Escuela Superior Politécnica del Litoral, (2008)Selection Criteria for Software Development Tools for SMEs - SMEs and Cooperatives in Venezuela., , , и . ICEIS (3-1), стр. 252-255. (2008)UML-Based Business Process Reengineering (BPR-UML) Applied to IT Outsourcing., , , и . ICEIS (3), стр. 546-550. (2006)Quality in Development Process for Software Factories According to ISO 15504., , , и . CLEI Electron. J., (2006)Towards the Correctness Verifcation of Business Processes Modelled with UML., , и . JISBD, стр. 159-170. (2008)Applicability of ISO/IEC 9126 for the Selection of Floss Tools., , , и . ICEIS (3), стр. 367-371. (2009)