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Quality is in the eye of the beholder: meeting users' requirements for Internet quality of service.

, , and . CHI, page 297-304. ACM, (2000)

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Integrating user-perceived quality into Web server design., , and . Comput. Networks, 33 (1-6): 1-16 (2000)When worlds collide: Molecular biology as interdisciplinary collaboration., , , and . ECSCW, page 399-. Kluwer, (2001)Designing QoS and Charging Mechanisms: He who pays the service shapes the design., and . GI Jahrestagung (1), volume 157 of Schriftenreihe der Österreichischen Computer-Gesellschaft, page 122-128. Konstanz UVK-Verl.-Ges., (2001)Why Value Is Everything: A User-Centered Approach to Internet Quality of Service and Pricing., and . IWQoS, volume 2092 of Lecture Notes in Computer Science, page 59-74. Springer, (2001)Quality is in the eye of the beholder: meeting users' requirements for Internet quality of service., , and . CHI, page 297-304. ACM, (2000)It Ain't What You Charge, It's The Way That You Do It: A User Perspective of Network QoS and Pricing., and . Integrated Network Management, page 639-654. IEEE, (1999)