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Voice of Customer: A Tone-based Analysis System for Online User Engagement.

, , , and . CHI Extended Abstracts, ACM, (2018)

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Business Transformation Workbench: A Practitioner's Tool for Business Transformation., , , , , and . BPM, volume 5240 of Lecture Notes in Computer Science, page 378-381. Springer, (2008)Modeling and Computational Characterization of Twitter Customer Service Conversations., , , , and . ACM Trans. Interact. Intell. Syst., 9 (2-3): 18:1-18:28 (2019)An Empirical Study of Factors Affecting Language-Independent Models., , and . HICSS, page 1-7. ScholarSpace, (2022)Chat-XAI: A New Chatbot to Explain Artificial Intelligence., , , and . IntelliSys (3), volume 296 of Lecture Notes in Networks and Systems, page 125-134. Springer, (2021)A Decision-Support System for Quote Generation., , and . AAAI/IAAI, page 830-837. AAAI Press / The MIT Press, (2002)On Predicting Impacts of Customizations to Standard Business Processes., , , and . ICSOC, volume 6470 of Lecture Notes in Computer Science, page 557-562. (2010)To Buy or Not to Buy? Understanding the Role of Personality Traits in Predicting Consumer Behaviors., , , , , , and . SocInfo (2), volume 10047 of Lecture Notes in Computer Science, page 337-346. (2016)A Win Prediction Model for IT Outsourcing Bids., , and . SRII Global Conference, page 39-42. IEEE Computer Society, (2014)On Assessing the Competitiveness of IT Service Solutions., , , , and . IEEE SCC, page 771-772. IEEE Computer Society, (2013)Estimating the Cost of Developing Customizations to Packaged Application Software Using Service Oriented Architecture., and . ICWS, page 433-440. IEEE Computer Society, (2010)