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Designing interaction experiences for multi-platform service provision with essential use cases., , , и . IUI, стр. 298-300. ACM, (2004)Customer Experience Requirements for Multi-platform Service Interaction: Bringing Services Marketing to the Elicitation of User Requirements., , , и . RE, стр. 26-35. IEEE Computer Society, (2004)Essential Use Cases in the Design of Multi-channel Service Offerings - A Study of Internet Banking., , , и . ICWE, том 2722 из Lecture Notes in Computer Science, стр. 468-471. Springer, (2003)Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems., , , , и . Healthcom, стр. 377-381. IEEE, (2013)Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service., , , , , и . ICSSI, стр. 170-173. IEEE Computer Society, (2013)Marketing theory. Theories in marketing series Wiley, New York, NY u.a., (1984)Services marketing, и . Bibliography series / American Marketing Association American Marketing Assoc., Chicago, Ill., (1985)Addressing Marketing Requirements in User-Interface Design for Multiple Platforms., , , и . DSV-IS, том 2844 из Lecture Notes in Computer Science, стр. 331-345. Springer, (2003)