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WEBSELL: Intelligent Sales Assistants for the World Wide Web, , , , , and . Künstliche Intelligenz, 15 (1): 28--32 (2001)WEBSELL: Intelligent Sales Assistants for the World Wide Web., , , , , and . KI, 15 (1): 28-32 (2001)Developing Case-Based Help-Desk Support Systems for Complex Technical Equipment, , , , and . chapter 7, page 109--131. Springer-Verlag, Berlin, (1999)Collecting Experience on the Systematic Development of CBR Applications Using the INRECA Methodology., , , , , , , , , and . EWCBR, volume 1488 of Lecture Notes in Computer Science, page 460-470. Springer, (1998)WEBSELL: Intelligent Sales Assistants for the World Wide Web., , , , , and . KI, 15 (1): 28-32 (2001)Developing Industrial Case-Based Resoning Applications: The INRECA Methodology, , , , , , and . LNAI 1612 Springer-Verlag, Berlin, Second edition, (2003)Developing Industrial Case-Based Resoning Applications: The INRECA Methodology, , , , and . Lecture Notes in Artificial Intelligence, State-of-the-Art-Survey, LNAI 1612 Springer-Verlag, Berlin, (1999)Collecting Experience on the Systematic Development of CBR Applications Using the INRECA Methodology., , , , , , , , , and . EWCBR, volume 1488 of Lecture Notes in Computer Science, page 460-470. Springer, (1998)