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"... damit Theo weiß, was er besser machen soll". Kundenorientierung in der sozialtherapeutischen Kindergruppenarbeit - Ein Erfahrungsbericht aus dem Qualitätsmanagement einer Erziehungsberatungsstelle

, , , and . Praxis der Kinderpsychologie und Kinderpsychiatrie, 53 (7): 497-512 (2004)

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