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Building and sustaining interorganizational information sharing relationships: the competitive impact of interfacing supply chain operations with marketing strategy., and . ICIS, page 205-222. Association for Information Systems, (1997)Two Dimensions of Software Acquisition., , and . Commun. ACM, 39 (7): 29-35 (1996)Capacity planning and performance contracting for service facilities., and . Decis. Support Syst., (2014)Integrated capacity and marketing incentive contracting for capital-intensive service systems., and . Decis. Support Syst., 51 (3): 627-637 (2011)Racial Discrimination in Social Media Customer Service: Evidence from a Popular Microblogging Platform., , and . HICSS, page 1-10. ScholarSpace, (2019)Introduction to Integrating Business Operations, Information Technologies, and Consumer Behavior Minitrack., , and . HICSS, page 1. ScholarSpace / AIS Electronic Library (AISeL), (2017)The Pricing Strategy Analysis for the "Software-as-a-Service" Business Model., and . GECON, volume 5206 of Lecture Notes in Computer Science, page 103-112. Springer, (2008)Workflow Optimization through Task Redesign in Business Information Processes., , and . HICSS (1), page 240-. IEEE Computer Society, (1998)The Hang-Over Effect in Information-Intensive Service Systems., and . HICSS, page 1-10. IEEE Computer Society, (2010)Introduction to Information Issues in Supply Chain and in Service System Design Minitrack., , and . HICSS, page 4179. IEEE Computer Society, (2014)