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The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co-Creation of Value

, and . Production and Operations Management, 17 (3): 238--246 (2008)
DOI: 10.3401/poms.1080.0027

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Service systems, service scientists, SSME, and innovation., , , and . Commun. ACM, 49 (7): 81-85 (2006)FORCES: feedback and control for occupants to refine comfort and energy savings., , , , and . UbiComp, page 1188-1199. ACM, (2016)Gaze and Speech in Attentive User Interfaces., , , , and . ICMI, volume 1948 of Lecture Notes in Computer Science, page 1-7. Springer, (2000)How to Personalize the Web., , and . CHI, page 75-82. ACM/Addison-Wesley, (1997)SUITOR: an attentive information system., , , and . IUI, page 169-176. ACM, (2000)Web Browser Intelligence: opening up the Web., , and . COMPCON, page 122-123. IEEE Computer Society, (1997)How to Teach a Fish to Swim., , and . HCC, page 158-164. IEEE Computer Society, (2001)Introduction to Service Science Minitrack., , and . HICSS, page 1349. IEEE Computer Society, (2015)Introduction to the Service Science Minitrack., , and . HICSS, page 1586. IEEE Computer Society, (2016)Web Places: Using Intermediaries to Add People to the Web., , and . Designing Information Spaces, Springer, (2003)