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Developing a Methodology for Online Service Failure Prevention: Reporting on an Action Design Research Project-in-Progress., , и . ACIS, стр. 10. (2015)Contextualizing the Effective Use of Social Media Network for Collaborative Learning: An Affordance Perspective., , , и . PACIS, стр. 118. (2020)The process of solving problems with self-service technologies: a study from the user's perspective., , и . Electron. Commer. Res., 19 (2): 373-407 (2019)Public Service Values and Chatbots in the Public Sector: Reconciling Designer efforts and User Expectations., , , и . HICSS, стр. 1-10. ScholarSpace, (2022)Older Professionals' Adaptation to New Information Technologies: A Study in the Context of Non-Standard Employment., и . HICSS, стр. 1-10. ScholarSpace, (2021)The Effective Use of Social Media Networks for Collaborative Learning in Higher Education., , , и . ICIS, Association for Information Systems, (2020)A Disciplined Approach for Enhancing the Technology Acceptance Model., , и . ECIS, (2020)Investigating the Correlation between Customer Retention Programs of CRM and Customer Retention in E-Banking Context., и . DEIS, том 194 из Communications in Computer and Information Science, стр. 527-536. Springer, (2011)A Critical Analysis of Inter-Coder Reliability Methods in Information Systems Research., , и . ACIS, стр. 99. (2017)Digital service problems: Prevention and user persistence in solving them.. Victoria University of Wellington, New Zealand, (2016)base-search.net (ftvuwellington:oai:researcharchive.vuw.ac.nz:10063/5343).