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CBR Model for the Intelligent Management of Customer Support Centers.

, , , , , , and . IDEAL, volume 4224 of Lecture Notes in Computer Science, page 663-670. Springer, (2006)

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CBR-TM: A New Case-Based Reasoning System for Help-Desk Environments., , , , , , and . ECAI, volume 141 of Frontiers in Artificial Intelligence and Applications, page 833-834. IOS Press, (2006)Towards an Agent-based Simulation Tool for Manufacturing Systems., , and . ETFA, page 797-804. IEEE, (2006)Towards a Temporal Coherence Management in Real-Time Knowledge-Based Systems., , and . Data Knowl. Eng., 25 (3): 247-266 (1998)Negotiation in real-time multi-agent systems., , and . IADIS AC, page 247-254. IADIS, (2005)Determining the willingness to comply with norms., , , and . AAMAS, page 1419-1420. IFAAMAS, (2012)Strategic pseudonym change in agent-based e-commerce., , , and . AAMAS, page 1377-1378. IFAAMAS, (2012)jTRASTO: A Development Toolkit for Real-Time Multi-Agent Systems., , and . CEEMAS, volume 4696 of Lecture Notes in Computer Science, page 325-327. Springer, (2007)MMOG based on MAS: A Game-Independent Ontology., , and . GAMEON, page 141-146. EUROSIS, (2008)Evaluating MAS Engineering Tools., , and . ENASE, page 181-184. INSTICC Press, (2008)Introducing homophily to improve semantic service search in a self-adaptive system., , and . AAMAS, page 1241-1242. IFAAMAS, (2011)