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Web Site Usability: A Designer's Guide, and . North Andover (MA), User Interface Engineering, (1997)ProductUsability: survial techniques., and . CHI Conference Companion, page 365-366. ACM, (1994)Designing for complex products.. CHI 95 Conference Companion, page 395-396. ACM, (1995)Web sites that work: designing with your eyes open., , , and . CHI Extended Abstracts, page 141-142. ACM, (1999)Product usability: survival techniques., , and . CHI Conference Summary, page 113-114. ACM, (1998)The "magic number 5": is it enough for web testing?, , , , , and . CHI Extended Abstracts, page 698-699. ACM, (2003)Measuring website usability., , , and . CHI Extended Abstracts, page 354. ACM, (1999)User Interface Engineering: fostering creative product development., , and . CHI 95 Conference Companion, page 166-167. ACM, (1995)Measuring Website usability., , , and . CHI Conference Summary, page 390. ACM, (1998)Usability in practice: alternatives to formative evaluations-evolution and revolution., , , , , and . CHI Extended Abstracts, page 891-897. ACM, (2002)