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Service Engineering – Methodical Development of New Science Products, , and . IJPE International Journal of Production Economics 2002, (August 2002)Integration Engineering: Motivation -- Begriffe -- Methoden -- Anwendungsfälle, , and . Leipziger Beiträge zur Informatik Eigenverlag Leipziger Informatik-Verbund (LIV), Leipzig, Germany, (2007)Rollen- und aufgabenzentriertes Wissensmanagement, and . Hanser, München, (2004)Services Science – Focus Teaching – The Perspective of Computer Science, and . page 103-110. Springer, (2008)Parallel Rendering von Portlets. Performance-Optimierung bei der Integration weit verteilter Anwendungen, , and . (2003)Systematische Entwicklung von Dienstleistungen - Chancen für Beschäftigung und Wachstum, , , and . WSI Mitteilungen, 64 (9/2001): 477-483 (September 2011)Service Engineering: State of the Art and Future Trends, and . page 3–16. Springer, (2006)Services Science – Focus Teaching – The Perspective of Computer Science, and . page 103-110. Springer, (2007)Ein Plädoyer für eine Human-Service-Interaktion., and . MuC (Workshopband), page 118-123. Logos Verlag, (2010)Mass Customization für IT-Dienstleistungen realisieren., and . GI Jahrestagung (1), volume P-34 of LNI, page 171-175. GI, (2003)