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User interface design for the web., , and . CHI Extended Abstracts, page 102-103. ACM, (1999)Design, marketing, strategy: where does user research belong?, , , , , and . CHI Extended Abstracts, page 2241-2244. ACM, (2008)Functional Evolution of Software: FOCUs Model of Design Rationale., and . INTERACT, volume 96 of IFIP Conference Proceedings, page 604-605. Chapman & Hall, (1997)Managing user experience: managing change., , , , and . CHI Extended Abstracts, page 3143-3146. ACM, (2010)Industry briefs: Yahoo!. Interactions, 8 (2): 81-84 (2001)Netscape Communicator's Collapsible Toolbars., and . CHI, page 81-86. ACM, (1998)Design Leadership for Business Innovation., , , , and . CHI Extended Abstracts, page 1043-1046. ACM, (2016)