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Business-driven IT management - upping the ante of IT : exploring the linkage between it and business to improve both IT and business results., , and . IEEE Communications Magazine, 46 (10): 148-153 (2008)Research Challenges of Business-Driven IT Management., , and . BDIM, page 19-28. IEEE, (2007)Business-impact analysis and simulation of critical incidents in IT service management., , and . Integrated Network Management, page 9-16. IEEE, (2009)On decision making in business-driven IT management., , and . Integrated Network Management, page 1082-1088. IEEE, (2011)Modeling IT support organizations from transactional logs., , and . NOMS, page 256-263. IEEE, (2010)Economic dynamics of agents in multiple auctions., , and . Agents, page 545-551. ACM, (2001)Activity-Based Scheduling of IT Changes., , and . AIMS, volume 4543 of Lecture Notes in Computer Science, page 73-84. Springer, (2007)CHANGEMINER: A solution for discovering IT change templates from past execution traces., , , , , , , , , and 1 other author(s). Integrated Network Management, page 97-104. IEEE, (2009)Synthetic incident generation in the reenactment of IT support organization behavior., , and . IM, page 126-133. IEEE, (2013)Monitoring Commitments in People-Driven Service Engagements., , , and . IEEE SCC, page 160-167. IEEE Computer Society, (2013)