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A Heavy Traffic Analysis for Semi-Open Networks., and . Performance, page 289-300. North-Holland, (1990)Unstable Asymptomatics for Nonstationary Queues., and . Math. Oper. Res., 19 (2): 267-291 (1994)Time Varying Multiserver Queues with Abandonment and Retrials, , , and . page 355-364. (1999)Variational optimization for call center staffing., and . Richard Tapia Celebration of Diversity in Computing Conference, page 4-6. ACM, (2005)Stationary-Process Approximations for the Nonstationary Erlang Loss Model., and . Operations Research, 44 (6): 976-983 (1996)Customer relations management: call center operations: fluid approximations for a priority call center with time-varying arrivals., , and . WSC, page 1817-1823. IEEE Computer Society, (2003)Traffic Models for Wireless Communication Networks., , and . INFOCOM, page 1029-1037. IEEE Computer Society, (1994)Scheduling algorithms for downlink services in wireless networks: a Markov decision process approach., , , and . GLOBECOM, page 4038-4042. IEEE, (2004)Estimating the parameters of a nonhomogeneous Poisson process with linear rate., , and . Telecommun. Syst., 5 (2): 361-388 (1996)A modified offered load approximation for nonstationary circuit switched networks., and . Telecommun. Syst., 7 (1-3): 229-251 (1997)