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Digitale Servicesysteme

, , , и . Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten, Carl Hanser Verlag GmbH & Co. KG, München, Zweite издание, (2019)

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Eglė Zierau

Wajih Naimeh

Margret Zierau

Ulla Zierau

Dirk Zierau

 

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Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes, , , , , и . Journal of the Academy of Marketing Science (JAMS), 51 (4): 823-842 (2022)To Rate or to Fund? - The Effect of Idea Evaluation Platform Design on Decision Quality and User Engagement., , и . ICIS, Association for Information Systems, (2018)Alexa, are you still there? Understanding the Habitual Use of AI-Based Voice Assistants., , и . ICIS, Association for Information Systems, (2021)Towards Developing Trust-Supporting Design Features for AI-Based Chatbots in Customer Service., , , и . ICIS, Association for Information Systems, (2020)Designing Conversational Evaluation Tools: A Comparison of Text and Voice Modalities to Improve Response Quality in Course Evaluations., , , , , и . Proc. ACM Hum. Comput. Interact., 6 (CSCW2): 1-27 (2022)The Role of AI-Based Artifacts' Voice Capabilities for Agency Attribution., , , и . J. Assoc. Inf. Syst., 24 (4): 7 (2023)"I Will Follow You!" - How Recommendation Modality Impacts Processing Fluency and Purchase Intention., , , , и . ICIS, Association for Information Systems, (2022)A Review of the Empirical Literature on Conversational Agents and Future Research Directions., , , и . ICIS, Association for Information Systems, (2020)Not All Tasks are alike: Exploring the effect of Task Representation on User Engagement in Crowd-based Idea Evaluation., , и . ECIS, (2019)The Anatomy of User Experience with Conversational Agents: A Taxonomy and Propositions of Service Clues., , , , и . ICIS, Association for Information Systems, (2020)