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Determinants of Multi-Channel Behavior: Exploring Avenues for Future Research in the Services Industry, , and . (2016)Building Retired Employee Enterprise Communities, and . Proceedings of the 11th European Conference on Knowledge Management (ECKM 2010), 2-3 September, Famalicão, Portugal, (2010)Designing an Enterprise Social Questions and Answers Site to Enable Scalable User-to-User Support., , , and . DESRIST, volume 9073 of Lecture Notes in Computer Science, page 3-18. Springer, (2015)A Methodology for Systematic Project Knowledge Reuse., and . Innovations in Knowledge Management, volume 95 of Intelligent Systems Reference Library, Springer, (2016)Web Survey Gamification - Increasing Data Quality in Web Surveys by using Game Design Elements., , , and . ECIS, (2017)How to Prevent Reinventing the Wheel? - Design Principles for Project Knowledge Management Systems., and . DESRIST, volume 7939 of Lecture Notes in Computer Science, page 1-17. Springer, (2013)Designing adaptive Nudges for Multi-channel Choices of Digital Services: a Laboratory Experiment Design., , and . ECIS, (2017)Multi-Channel Choice in Retail Banking Services: Exploring the Role of Service Characteristics., , and . Wirtschaftsinformatik, (2017)Advanced User Assistance Systems., , , , and . Bus. Inf. Syst. Eng., 58 (5): 367-370 (2016)Enterprise System Renewal - The Divergence Between Perception and Reality., , , and . Wirtschaftsinformatik, (2017)