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Mining Customer Care Dialogs for "Daily News"., , , , , , and . IEEE Trans. Speech Audio Process., 13 (5-1): 652-660 (2005)Does calling structure information improve the accuracy of fault prediction?, , , and . MSR, page 61-70. IEEE Computer Society, (2009)Mining customer care dialogs for "daily news"., , , , , , and . INTERSPEECH, page 225-228. ISCA, (2004)Using Developer Information as a Factor for Fault Prediction., , and . PROMISE@ICSE, page 8. IEEE Computer Society, (2007)Defection detection: using activity profiles to predict ISP customer vulnerability., , and . KDD, page 506-515. ACM, (2000)Predicting the Location and Number of Faults in Large Software Systems., , and . IEEE Trans. Software Eng., 31 (4): 340-355 (2005)Improved Neighborhood-based Collaborative Filtering, and . 1st KDDCup'07, San Jose, California, (2007)Assessing the Impact of Using Fault Prediction in Industry., , and . ICST Workshops, page 561-565. IEEE Computer Society, (2011)Modeling relationships at multiple scales to improve accuracy of large recommender systems., , and . KDD, page 95-104. ACM, (2007)A Different View of Fault Prediction., , , and . COMPSAC (2), page 3-4. IEEE Computer Society, (2005)0-7695-2413-3.