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MANA: Identifying and Mining Unstructured Business Processes., , , and . Business Process Management Workshops, volume 132 of Lecture Notes in Business Information Processing, page 199-204. Springer, (2012)Improving Negotiations through Fuzzy Cognitive Maps., , and . SEKE, page 110-115. Knowledge Systems Institute Graduate School, (2009)Leveraging the crowd collaboration to monitor the waiting time of day-to-day services., , , and . CSCWD, page 109-114. IEEE, (2015)Um Ambiente Integrador de Notícias do Governo., , , , , , and . SBSI, page 373-383. (2011)Using Simulation Games to Improve Negotiation Abilities., , , , and . CSREA EEE, page 96-101. CSREA Press, (2010)Contract Negotiations Supported Through Risk Analysis., , and . ISD, page 579-587. Springer, (2008)Designing for monitoring the waiting time of day-to-day services., , , , and . CSCWD, page 492-497. IEEE, (2016)Game Theory and Information Technology Professionals Behaviour Case Study, Experiments and Results., , and . SMC, page 309-315. IEEE, (2013)How IT Professionals Face Negotiations., and . SEKE, page 264-267. Knowledge Systems Institute Graduate School, (2011)Automatic detection of waiting times using smartphones., , , , and . SMC, page 170-175. IEEE, (2017)