Zitat:"I’ve written before about Serena Software’s use of Facebook as their Intranet, as has Bill Ives. Recently, I asked Serena’s Kyle Arteaga and Rene Bonvanie a few more questions about this effort, and was so impressed by their answers that I wanted to share them here. I hope you find them as useful and insightful as I did. Leave a comment, please, and let us know what you think of Serena’s idea, and their execution of it."
M. Chatti, M. Jarke, и D. Frosch-Wilke. International Journal of Knowledge and Learning 2007, 3 (4/5):
404-420(2007)Guter Übersichtsartikel zu Wissensmanagement und E-Learning.
D. Millen, J. Feinberg, и B. Kerr. CHI '06: Proceedings of the SIGCHI conference on Human Factors in computing systems, стр. 111--120. New York, NY, USA, ACM Press, (2006)