Study on service science, particularly what are the topics to research in the near future:
- Internationalisation of services
- Design of service work
- Service innovation
- Technologies and services
- Transformation processes in the economy (from good production to service provision)
+ Basic service research
What does it need to enable customers to innovate by themselfs. Thomke and Hippel explains what it need and continue the thought begun in "Soruces of Innovation"
Entrance into the tools which enables massive feed processing, only thing missing is the realtime semantic annotation of the filtered feeds; Introduces activity streams for me, which seams like an opportunity to set up service networks
Open source Appengine, maybe a tool to enable fast growing and wide distributed service process engine; invent and set up on low scale, test and be prepared for hard scaling
Short statements of Lutz Heuser, SAP Corporate Research concerning future directions of the internet, including the focus on the service industry, the thoughts are brought by the ICT conference
A service library of IT infrastructure companies from england, which defines service, best-practices and use-cases of IT service design and management and is now accepted as an worldwide de-facto standard. It seam to not include agile methodology.
K. Meyer. Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen. Beiträge der 7. Dienstleistungstagung des BMBF, page 47-55. Campus-Verlag, (2008)
K. Meyer, M. Schubert, and M. Böttcher. Entwicklung IT-basierter Dienstleistungen – Co-Design von Software und Services mit Serv CASE, page 305-318. Physica-Verlag, (2008)
A. Karapidis, A. Kienle, and H. Schneider. Entwicklung innovativer Dienstleistungen - Wissen, Kreativität, Lernen, Fraunhofer IRB Verlag, Stuttgart, (2005)