@inproceedings{DBLP:conf/bpm/MendlingRC07, author = {Jan Mendling and Hajo A. Reijers and Jorge Cardoso}, title = {What Makes Process Models Understandable?}, booktitle = {BPM}, year = {2007}, pages = {48-63}, ee = {http://dx.doi.org/10.1007/978-3-540-75183-0_4}, crossref = {DBLP:conf/bpm/2007}, bibsource = {DBLP, http://dblp.uni-trier.de} }