In order to sustain their competitive advantage, knowledge-companies need to harness knowledge and to analyse knowledge sharing mechanisms and learning in the whole organisation.
As work becomes more knowledge-intensive, multidisciplinary and collaborative, educators must employ Knowledge Management (KM) to improve decision-making and bring about improvement within their organizations.
This paper reports the findings from a longitudinal case study at University of York, UK. The findings from this study suggest that students and tutors in this programme employed different types and exhibited different degree of social presence when commu