J. Carroll, G. Chin, M. Rosson, and D. Neale. Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques, (2000)
J. Carroll, G. Chin, M. Rosson, and D. Neale. DIS '00: Proceedings of the conference on Designing interactive systems, page 239--251. New York, NY, USA, ACM Press, (2000)