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IT Project Variables in the Balance: A Bayesian Approach to Prediction of Support Costs., , , , , , , , , and . SBES, page 224-232. IEEE Computer Society, (2011)LearnIT: Enhanced Search and Visualization of IT Projects., , and . AIMS, volume 6155 of Lecture Notes in Computer Science, page 114-117. Springer, (2010)Modelling Cloud Computing Infrastructure., and . AIMS, volume 6155 of Lecture Notes in Computer Science, page 106-109. Springer, (2010)A solution for identifying the root cause of problems in IT change management., , , , , , , and . Integrated Network Management, page 586-593. IEEE, (2011)The rôle of natural language processing in alternative and augmentative communication, , and . Natural Language Engineering, 4 (1): 1--16 (1998)Value-driven IT service portfolio selection under uncertainty., , , , , and . NOMS, page 416-423. IEEE, (2010)Speech-as-data technologies for personal information devices., , and . Personal and Ubiquitous Computing, 7 (1): 22-29 (2003)A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty., , , , and . MEDES, page 274-281. ACM, (2009)Prioritizing Information Technology Service Investments under Uncertainty., , , , and . IEEE Trans. Network and Service Management, 8 (3): 259-273 (2011)Leveraging IT project lifecycle data to predict support costs., , , , , , , , , and . Integrated Network Management, page 249-256. IEEE, (2011)