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A Descriptive Content Analysis of Trust-Building Measures in B2B Electronic Marketplaces., , and . Commun. Assoc. Inf. Syst., (2006)IT Mediated Customer Services in E-Government: A Citizen's Perspective., and . Commun. Assoc. Inf. Syst., (2009)An Exploratory Study of the Formation and Impact of Electronic Service Failures., , and . MIS Q., 40 (1): 1-29 (2016)Scratch my back and I'll scratch yours: The impact of user effort and recommendation agent effort on perceived recommendation agent quality., , and . Inf. Manag., 59 (1): 103571 (2022)With a little help from my friends: Cultivating serendipity in online shopping environments., , and . Inf. Manag., 56 (2): 225-235 (2019)BRM: A methodology for improving the practical relevance of belief-based information technology usage theories., , , and . Inf. Manag., 58 (5): 103488 (2021)The Adoption and Use of IT Artifacts: A New Interaction-Centric Model for the Study of User-Artifact Relationships., and . J. Assoc. Inf. Syst., 10 (9): 2 (2009)Trust In and Adoption of Online Recommendation Agents., and . J. Assoc. Inf. Syst., 6 (3): 4 (2005)Duality of self-promotion on social networking sites., , and . Inf. Technol. People, 32 (2): 269-296 (2019)Opinion seeking in a social network-enabled product review website: a study of word-of-mouth in the era of digital social networks., and . Eur. J. Inf. Syst., 27 (6): 629-653 (2018)