%0 Conference Paper %1 conf/iceis/PoulsonHNG04 %A Poulson, Brad %A Huang, Jimmy C. %A Newell, Sue %A Galliers, Robert D. %B ICEIS (3) %D 2004 %K dblp %P 396-402 %T Reversing the Trend of Commoditization: A Case Study of the Strategic Planning and Management of a Call Center. %U http://dblp.uni-trier.de/db/conf/iceis/iceis2004-3.html#PoulsonHNG04

@inproceedings{conf/iceis/PoulsonHNG04, added-at = {2004-06-03T00:00:00.000+0200}, author = {Poulson, Brad and Huang, Jimmy C. and Newell, Sue and Galliers, Robert D.}, biburl = {https://www.bibsonomy.org/bibtex/2b734c5368b9c6530e8af29950a57f9a1/dblp}, booktitle = {ICEIS (3)}, date = {2004-06-03}, description = {dblp}, interhash = {487a976d3434b821f123e021f7c3eb7b}, intrahash = {b734c5368b9c6530e8af29950a57f9a1}, keywords = {dblp}, pages = {396-402}, timestamp = {2004-06-03T00:00:00.000+0200}, title = {Reversing the Trend of Commoditization: A Case Study of the Strategic Planning and Management of a Call Center.}, url = {http://dblp.uni-trier.de/db/conf/iceis/iceis2004-3.html#PoulsonHNG04}, year = 2004 }