Author of the publication

Reversing the Trend of Commoditization: A Case Study of the Strategic Planning and Management of a Call Center.

, , , and . ICEIS (3), page 396-402. (2004)

Please choose a person to relate this publication to

To differ between persons with the same name, the academic degree and the title of an important publication will be displayed. You can also use the button next to the name to display some publications already assigned to the person.

 

Other publications of authors with the same name

Reversing the Trend of Commoditization: A Case Study of the Strategic Planning and Management of a Call Center., , , and . ICEIS (3), page 396-402. (2004)Contextualising knowledge management for innovation., , and . IRMA Conference, page 993-994. IDEA Group Publishing, (2000)Challenges of Coordination using Electronic Health Records: a Genre Analysis., and . ECIS, page 4. (2012)Translating es-embedded institutional logics through technological framing: an indian-based case example., , and . ECIS, (2011)Why Do European Practitioners and IT Consultants Join Professional Associations?, , and . ECIS, page 1141-1148. Cork Publishing Ltd, (1997)Making Software Work: Producing Social Order via Problem Solving in a Troubled ERP Implementation., and . ICIS, Association for Information Systems, (2005)The Structuring of Freedom in Agile Development., , and . AMCIS, Association for Information Systems, (2013)The Impact of Organizational Sub-cultures on the Implementation of Component-based Development : A Case Study of an International Investment Bank., , and . ECIS, page 219-228. (2002)Conceptualizing the three dimensions of inter-organizational communities of practice., , and . ECIS, page 1391-1397. (2003)Panel: Knowledge Management: Hype, Fiction and Reality., , , , and . ECIS, page 684. (2000)