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Reversing the Trend of Commoditization: A Case Study of the Strategic Planning and Management of a Call Center.

, , , and . ICEIS (3), page 396-402. (2004)

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Reversing the Trend of Commoditization: A Case Study of the Strategic Planning and Management of a Call Center., , , and . ICEIS (3), page 396-402. (2004)Knowledge Integration: Learning from the Millennium Bug Experience: A Case Study of NatWest Bank Global Financial Markets., , and . ECIS, page 623-629. (2000)The Impact of Organizational Sub-cultures on the Implementation of Component-based Development : A Case Study of an International Investment Bank., , and . ECIS, page 219-228. (2002)Conceptualizing the three dimensions of inter-organizational communities of practice., , and . ECIS, page 1391-1397. (2003)Opportunities to learn from 'failure' with electronic commerce: a case study of electronic banking., , , and . JIT, 18 (1): 17-26 (2003)Exploring the Impacts of Knowledge (Re)Use and Organizational Memory on the Effectiveness of Strategic Decisions: A Longitudinal Case Study., , and . HICSS, page 110. IEEE Computer Society, (2003)Customer Relationship Management: Beyond A Commodity Process., , , and . AMCIS, page 483. Association for Information Systems, (2004)Social Capital in ERP Projects: The Differential Source and Effects of Bridging and Bonding., , and . ICIS, page 23. Association for Information Systems, (2002)E-Government: An Exploratory Study of On-Iine Electronic Procurement Systems., , , and . ECIS, page 1010-1024. (2001)Knowledge integration processes within the context of enterprise resources planning (ERP) systems implementation., , , and . ECIS, page 1212-1226. (2001)