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Gamification as a driver of motivation in the organizations: A Bibliometric Literature Review.

, , , and . TEEM, page 167-172. ACM, (2021)

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Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda., and . IESS, volume 247 of Lecture Notes in Business Information Processing, page 277-286. Springer, (2016)Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse., , , and . J. Serv. Sci. Res., 8 (1): 1-39 (2016)Omni-channel service operations: Building technology-based business networks., , and . SOLI, page 96-101. IEEE, (2017)Empirical Analysis of Call Center Load & Service Level for Shift Planning., , and . IESS, volume 377 of Lecture Notes in Business Information Processing, page 79-91. Springer, (2020)Customer Experience Literature Analysis Based on Bibliometry., , , and . IESS, volume 377 of Lecture Notes in Business Information Processing, page 3-20. Springer, (2020)Digital proficiency: Sorting real gaps from myths among higher education students., , , , , and . Br. J. Educ. Technol., 53 (6): 1885-1914 (2022)Quality management practices to direct and control the accomplishment of project objectives in R&D units., , , , and . CENTERIS/ProjMAN/HCist, page 36-43. Elsevier, (2022)Exploring Opportunities to Improve Retail Store Quality Using RSQS., and . IESS, volume 201 of Lecture Notes in Business Information Processing, page 340-350. Springer, (2015)Simulation of Electronic Waste Reverse Chains for the Sao Paulo Circular Economy: An Artificial Intelligence-Based Approach for Economic and Environmental Optimizations., , , , , and . Sensors, 23 (22): 9046 (November 2023)Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?, , , and . Decis. Sci., 46 (3): 623-657 (2015)